Your workflow remains the guide
ProVoz conducts the questions and conversation configured by your firm when a caller reaches the intake service.
Personal injury law firm intake
Supplemental overflow intake for busy firms
Add an intake path when your staff are occupied or multiple calls compete for attention.
ProVoz provides supplemental 24/7 intake coverage for personal injury firms. It follows your configured workflow, organizes information reported by callers, and delivers that information for your team to review and follow up.
Discuss overflow intakeWhen work overlaps Overflow intake
When staff attention is already committed
Personal injury intake can compete with other calls and the work already in front of a firm's team. When staff are busy, a new prospective-client call may arrive before someone is available to begin that firm's intake process.
Overflow intake addresses this operational situation with supplemental coverage. ProVoz is an additional intake path for the configured workflow, not a replacement for the firm's people or decision-making authority.
Supplemental capacity Firm configured
An extra path that uses your intake process
Information is organized for review
It organizes information the caller reports and delivers it to the firm's team for review and follow-up.
Your staff remains central
The firm's team evaluates the caller-reported information and determines how to handle follow-up and representation.
Supplement, not replace Firm authority
More intake coverage, with decisions kept at the firm
ProVoz does not replace firm staff, assess case viability, provide legal advice, make legal decisions, establish an attorney-client relationship, or decide whether to represent a caller. Your firm retains control over legal evaluation, follow-up, and representation decisions.