The firm's configured questions shape intake
ProVoz conducts the conversation according to the personal injury intake workflow and questions configured by your firm.
Personal injury law firm intake
After-hours intake for personal injury firms
Keep your configured intake conversation available when your office team is off the clock.
ProVoz provides 24/7 intake coverage. When prospective clients call outside normal office hours, it can conduct your firm's configured workflow, organize what callers report, and deliver that information for your team to review and follow up.
Discuss after-hours intakeOutside office hours After-hours intake
Calls do not always arrive while staff are available
A prospective client may contact a personal injury firm after the office has closed or at another time when the team is unavailable. Without an intake path during that window, the conversation may have to wait until staff can respond.
After-hours intake gives the firm a way to conduct its configured first conversation while staff are away from the phone. ProVoz follows the questions and workflow set by the firm rather than deciding whether to accept or represent a caller.
A consistent workflow Caller to team
From the after-hours call to team review
Information stays caller-reported
Details shared by the caller are organized and delivered for your team to review and follow up during its own process.
Your staff retains control
Your firm determines how to evaluate the information and what follow-up, if any, is appropriate.
Intake, not representation Firm authority
After-hours coverage does not make legal decisions
ProVoz does not determine whether a caller has a viable case, provide legal advice, make legal decisions, establish an attorney-client relationship, or replace your firm's authority over representation. Your team reviews caller-reported information and decides what happens next.